Frequently Asked Questions
Everyone has questions – whether this is your first event or your thirty first. We are always available by phone 843-822-7636, or email itsawinwincatering to answer your questions.
What types of events does It's a Win-Win Catering, LLC cater?
a) All, any, & every type! Weddings, corporate, fundraisers, family events- we have done them all! Our talented staff can help you with any and all needs.
How long have you been in business?
a) It's a Win-Win Catering, LLC was founded here in North Charleston in 2017. Many of our core in-house and event staff who has been the entire tenure. That's something very special in this industry and something we are very proud of.
Why is there sales tax on everything?
a) The South Carolina Board of Equalization requires sales tax on all catering services. There are some exceptions, i.e. boxed lunches or cold foods sold in bulk.
Are you hiring?
a) We are always looking for energetic and experienced people to join our team.
Are you insured?
a) It's a Win-Win Catering, LLC is fully licensed and insured. Our staff are certified in South Carolina food safety handling.
I’m planning a party. . . How far in advance should I reserve my date?
a) It is always hard to predict what dates will fill up the fastest. With the quantity of staff we employ, we are able to cater multiple functions in a day. We do suggest that you reserve your date as soon as possible. Reservations are taken on a first come basis.
How do I get a quote for my event?
Call Us! Our staff are available to talk with you Monday-Friday from 9:00 am- 6:00 pm. We have a Contact Us Form on the website. Once we receive your information, one of our event specialist will call or email to gather the rest of the necessary details before sending you a customized proposal.
How far do you travel to cater an event?
a) We are centrally located in North Charleston, with easy access to all areas of the Low Country. If an event is over 30 miles from our home base, there will be supplemental travel costs for the event staff.
Do you offer just delivery or drop-off?
a) Yes we do! We do have a delivery charge that covers fuel and staff time expenses. The amount is calculated based on the distance to your event, the logistics of unloading (double park, go down ...), long hallway, up the elevator...), the amount of set up requested and whether or not we have to return to pick up equipment.
How does your event staff dress for events?
a) Our trained and professional staff are attired in black slacks, black shirts and black shoes for setup. Once setup is completed and starting with cocktail hour, team changes black shirt into chef jackets.
Can I make up my own menu or make changes in the menu you gave me?
a) Absolutely! The menus in your proposal are simply what you requested and they are just a place to start. We love to help you create a menu specifically for your event that includes the foods you and your guests will love.
Can you accommodate guests with dietary restrictions?
a) We are happy to work with you to accommodate any special the needs. Gluten-free, vegan-just let us know and we will create the perfect menu for your event. Please tell us if we need to consider any food allergies.
Can I provide a family recipe to be used at my event?
a) Of course! We know that family traditions are important. Our Chef will be happy to review the recipe to make sure it can be executed for your event.
What happens to the leftovers?
a) The leftovers are yours to enjoy! It is your responsibility to provide proper storage and proper temperatures for these foods. We bring disposable containers to pack these foods for you. All of our staff are trained and maintains South Carolina Serve Safe Certification and will make the final decision on what is safe to be given to you at the end of the event. Any food items not deemed suitable or not in safe temperature ranges will be disposed of. If you do not want to take the leftovers, we can donate them to a local shelter for you.
I have a last minute order, can you help me?
a) While we prefer all events to be confirmed 2 weeks in advance, we will do our best to accommodate last minute orders, especially for Memorials and Celebrations of Life. Please call us ASAP and give us as many details as possible and we will check the schedule to see how we can help you.
Do you offer tastings?
a) Yes, we do! Our event specialist will work with you to find a date and time for you to come in and meet us. Our tastings are $100 for up to 3 people and are based on the suggested menu in your current proposal. Please contact us for available days and times. If you decide to book with us, the cost of the tasting will be applied towards your event.
Do you provide wine or liquor?
a) NO, It's a Win-Win Catering, LLC is not licensed to sell alcohol.
When do I need to get a final guest count to you?
a) Final guest is due fourteen days prior to your event. After that date, we can accommodate increases but not decreases.
What is your cancellation policy?
Our cancellation policy is stated in our contract. If you wish to see it, please ask.
Another caterer charges less that you. Why should I choose It's a Win-Win Catering, LLC
a) It's a Win-Win Catering, LLC has built a solid reputation for years by offering an exceptional level of quality cuisine and service to each of our clients. We are fully licensed and insured. Our foods are prepared in a state-of-the-art commercial kitchen. Doing business the right way has a certain level of overhead. And we would not have it any other way. You deserve the best and that is what we will do for you.
Is a served meal the same price as a buffet?
a) The per person menu cost for a plated menu is usually less than a buffet as there is portion control. However, the service cost for a plated meal is usually more expensive than a buffet as it requires more labor to serve guests.
Why is catering more expensive than going to a restaurant?
a) Essentially we are creating a restaurant for you, for one meal, one time. We have to deliver everything to you (vehicles to maintain, travel time), set up the room (many times setting up and breaking down, bringing dishes, glassware, etc. and chefs and staff- all just for you and your guests, and return everything to where it started None of these costs are part of the restaurant scene.
Do you have a cake cutting fee?
a) No. Cutting cake is what our staff is there to do.
Do you offer any discounts?
a) Yes, we do! (minimum orders may apply)
*Early Booking-for clients who sign contracts a minimum of six months in advance.
*Pay-by-check-for clients who make all deposit and final payments by check.
*Non-Profit- we support our local non-profits and the work they do!
Do you have children’s prices?
a) If the children are eating the same meal as the adults, the children's price is based on smaller portions. We are also happy to provide a special kid-friendly alternative menu for the little ones!
Am I supposed to tip the event staff?
a) We suggest 18-20% of the food and beverage portions of your invoice, which can be included in your final payment.